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Bountiful Spinning and Weaving Our Policies Page

PRIVACY POLICY:

We will never, ever sell your email address. We will not share your personal information. We will only use your information to process your charge and ship your order to you. If you want us to delete your email address or phone number, please let us know and we will comply with your wishes.

 

REFUND POLICY:

Please call us within 5 days of receiving your order for a return authorization number if you need to return something. Our toll free number is 877-586-9332. We do not issue refunds on books, CDs, DVDs, items that you have assembled, finished or used, custom orders, rigid heddle looms, tapestry looms and table looms, floor looms, drum carders, or spinning wheels. We are happy to thoroughly discuss the features of looms, drum carders and spinning wheels with you before your purchase. Email can get lost in cyberspace so please call us if there is a problem.

Free Shipping is only free if you keep your entire order. The cost of shipping the item to you will be subtracted from what you paid for the item before issuing a refund. You are responsible for the return shipping of any items returned.

If you receive a free gift or a Bountiful gift certificate with a product purchase and then decide to return the product but want to keep the gift item or item gotten with the Bountiful Gift Certificate with purchase of a product, then the Bountiful Gift Certificate amount with purchase or the price of the gift with purchase will be subtracted from the price of the returned item before issuing a refund.

 

SHIPPING:

* FREE SHIPPING Details. Free Shipping is only free if you keep your entire order. (See more details in Refund Policy above.) Free shipping does not apply to items shipped outside the 48 states. Please contact us for shipping cost. The shopping cart does not factor in dimensional weight or the shape of the packages and how much will fit into one box. In those cases, the shipping could be higher. If shipping is higher, we will contact you first for your approval. Jensen wheels have 100.00 shipping included in the pricing because they do not qualify for free shipping.

 

SHIPPING DAMAGE:

If something arrives damaged, keep the box and packaging materials and contact us right away. There is a limited time to file a claim with the shipping company.

 

WARRANTY ISSUES:

If a product has any warranty issues, please contact us right away. We will contact the manufacturer for you.